Tel: 01208 76 006
Email: info@sharobcare.co.uk

News & Updates

22/06/18
Today Eldon House has been inspected by The Commercial Food and Safety Team of Cornwall Council and has awarded the Home FIVE Stars (their highest award).
Well done everyone !!!


14/06/18
Thank you everyone, Trelana managed to raise a wonderful £108.58 from our Cupcake Day.
Every last crumb will make a difference to those affected by dementia. We want to let everyone know about our tremendous achievement and thank those that donated some money. Hundreds and thousands of thanks!
06/06/18
Today Trelana has been inspected by The Commercial Food and Safety Team of Cornwall Council and has awarded the Home FIVE Stars (their highest award).
Well done everyone !!!


20/05/18
Purple Angels

Eldon House had a visit from Jayne Moor, Purple Angel who gave us a lovely talk about dementia and shared her experiences.
Jane also visited Caprera on the 12/5/18. See the little tips about visiting your loved ones below.

THE VISIT – by Jane Moore - 10 year care-partner to her mother, diagnosed with Alzheimer’s and Vascular Dementia. Developed for support when visiting a loved one in care.
Before you arrive to see your loved one, wear something bright and pick up a few things to occupy your visit. A picture book, photo, postcard, wool to unravel, fruit or chocolate, music, sensory objects such as flowers or herbs from the garden. As you arrive put on a smile and wear it until you leave! Introduce yourself every time: Hello! It’s Jane – you look nice today! The area of the brain that covers emotions remains the longest as does music. If the person is walking – ask if you may walk with them! Sit, with the light on your face so the person can see your face is not in shadow and at eye level if possible. Estimates that 60% of people with dementia have altered visual perception and tunnel type vision which makes walking hazardous and gives rise to imagining an intruder when seeing a reflection or TV image. It could be that your name may not be recalled. However – the love and feeling of comfort from your voice will be. Please complete the This is Me form, available from staff, and include information such as daily routine and preferences – such as food and drink and favourite music. Please don’t think your loved one cannot hear you – they can – so please don’t hold conversations as though they are not in the room! When you talk, make eye contact and speak clearly then wait for an answer (It takes a person with memory loss longer to process information). If no answer is forthcoming repeat your sentence in another way if it works better. Listen out for a familiar word if talking is difficult and repeat the word back to see if more information is forthcoming. Avoid questions, make statements instead. If you have to put a question then limit to two choices. ie. would you like tea or coffee? If you feel able you can assist with drinks, mealtimes and other aspects of care. Realise: that what the person is feeling is real to them – they are purely trying to recall memories to link with the present and as the recent memory fades they will call upon any memories from their past which seem to fit the conversation. DO CHAT Say: “TELL ME ABOUT IT”. Favourite music is a super method of connecting – hum or sing a favourite tune together, play a CD or listen on an internet phone – you will be amazed at the results. Take a walk outside if possible. Light is good for osteoarthritis and fresh air good for health. Assistance can also be given with cleaning spectacles, checking on hearing aids and personal care.

HOME: If asking to go “home” talk about the good old days and laugh together, divert attention by having a drink together and let the feeling pass into something more fun. Nourish that person emotionally. “Home” is our “Inside World” where we feel understood and familiar, where we feel loved and safe. Regular visits are so important to keep this feeling of happiness and contentment. When it’s time to go, refrain from saying “I am going home now”. Please don’t keep confirming a loved one has died – Validate feelings by saying the person is here in our hearts and ask instead about the time spent with that person - It is a cry for comfort and companionship. There is no such thing as “challenging” or “difficult” behaviour! Unmet needs are usually the cause of unrest. Thirst, hunger, a need to use the toilet, pain, our bad communication techniques, depression, fear and loneliness can all cause the person to be restless. Validate and meet needs as below and give a gift of lifted spirits and empowerment! It’s a simple gift! ALWAYS AGREE – DON’T EVER ARGUE - DON’T TRY TO REASON - REDIRECT ATTENTION TO AVERT CRISIS – NEVER SAY: “DO YOU REMEMBER?” - “I ALREADY TOLD YOU THAT” - “YOU JUST DID THAT” – “YOU CAN’T” – DON’T TELL – ASK INSTEAD - ENCOURAGE, PRAISE AND LAUGH WITH THE PERSON NOT AT THEM – SMILE, EVEN IF YOU DON’T FEEL LIKE IT! REMINISCE WITH THE PERSON NOT FOR THE PERSON
FOCUS ON THE GOOD THINGS AND ENJOY BEING IN THE MOMENT

Meaningful activity and socialising is vital for everyone! ©Jane Moore
16/05/18
Dear All

We will be holding Summer Fayre on Saturday 16th June 2018 from 2pm till 5pm
Join us: Raffle prizes, Tombola, Craft stalls, Games, Cream tea, Party food, Children best fancy dress and lots more...

Everyone Welcome!!!
15/05/18
On the 5th and 6th of March 2018 Caprera had unannounced CQC inspection.

We have been rated GOOD in all five areas.

CQC's comments included: ''The service was safe. There were sufficient staff available to meet people's assessed care needs. There were appropriate system in place to enable people to request support from staff at night. Recruitment procedures were safe and staff understood how to ensure people were protected from abuse.
Medicines were managed safely and as prescribed. The service was effective. Staff were well trained and there were appropriate procedures in place for the induction of new members of staff. People’s choices were respected and staff understood the requirements of the Mental Capacity Act. The service was Caring. Staff knew people well and provided support with kindness and compassion. People's choices and decision were respected by staff. The service was responsive. People’s care plans were sufficiently detailed and informative. Staff handover meeting ensured all staff were aware of any changes in people support needs.An activities coordinator had been recently appointed and activities were provided each afternoon. People's preferences in relation to end of life care were recorded and respected. The service was well led. The current management arrangements provided staff with sufficient leadership and support. Quality assurance systems were appropriate and people's feedback was valued and acted upon. The service worked collaboratively with other professionals to ensure people’s health and care needs were met.''

Feel free to read the full report which is available on CQC website as of today.
23/04/18
The little darling chicks we hatched have settled in their new home chirping around. Thanks to Bob Willingham for letting us hatch them on his behalf. We've enjoyed every minute and shall miss them.
20/04/18
How lucky are we :)
We have two new mini buses .
16/04/18
So these little lovelies are 9 days old now. Look how they've grown. Later this week they will be off to their new home to run free and enjoy the big wide world. We've loved having them and would love to have some permanently so any help you can give creating a little area for us would be gratefully received.

10/04/18
A massive shout out to the fantastic LBD Krew who took time out of their holiday to come and exhibit some of their mad street dance skills. A little different to what our residents are normally used to but well received nonetheless. The children were very polite and courteous so well done Jade Bale, you are always welcome. Thank you.
09/04/18
Quarterly Award has been received by Day Health Care Assistant Theresa.

Theresa has an excellent attendance, always completes her training on time. Theresa has an excellent attitude towards work colleagues and our residents.
Always contributes towards an excellent standards of care that we are providing and promoting.

Well done Theresa!!!

22/03/18
CHICKS CHICKS CHICKS
You may have noticed we've a little incubator in the Sensory Lounge. Keep your eyes peeled but we should have some chicks hatching in a few weeks - we'll keep you posted

15/03/18
Quarterly Award has been received by our Head Chef Bryan, well done!!!

In recognition of excellent attendance, completion of all required training, excellent attitude towards work colleagues and our residents.
Bryan provides consistency and quality of foods to all Residents, is passionate about his role and has positive influence on the Team.
08/03/18
Today Caprera has been inspected by The Commercial Food and Safety Team of Cornwall Council and has awarded the Home FIVE Stars (their highest award).
Well done !!!
03/03/18
We would like to say a big heartfelt thank you to all the staff that have gone above and beyond their roles to ensure that Trelana, Caprera and Eldon House made it through the snow and severe ice especially Thursday pm and Friday (storm Emma!) to ensure that our Residents had the continued outstanding care they deserve.
Especially the last couple of days where Staff even walked a few miles to get into work and those who had no choice but to stay the night and even helped out the night staff!
Thank you to the designated drivers across 3 homes who made sure people could get a lift in and home again and everyone that pulled together, it showed amazing team work and good spirits!
You all know who you are.

Thank you so much!!!
14/02/18
Well what can we say other than you lot are amazing.
Thank you so much for taking the time to come and join us for a cup of coffee and a slice of cake.
We managed to raise £104 this morning for our lovely residents.
Give yourselves a pat on the back 😊
08/02/18
As many of you know, just before Christmas we had a visit from the year 7 pupils of Budehaven School (our local secondary school). The children had generously filled shoe boxes with lots of lovely, thoughtful Christmas gifts. Enough for each and every resident in our home. We opened these boxes on Christmas day and were completely overwhelmed by their kindness and generosity so we felt a little thank you was in order.

Today we arranged to visit the year 7's at the school. We took a couple of our residents, together with a fabulous handmade thank you card and some overflowing baskets of chocolates and fruit and were treated to a very apt assembly all about kindness. So a heartfelt thank you to these children who have made such a big impact on us all and we look forward to spending time with them again in the future. From all at Trelana.
31/01/18
Quarterly Award has been received by Night Health Care Assistant Lindsey, well done!!!

In recognition of excellent attendance, completion of all required training, excellent attitude towards work colleagues and our residents.
Contributions towards an excellent standards of care that staff are providing and promoting.

15/01/18
Quarterly Award has been received by Night Health Care Assistant Lisa, well done!!!

In recognition of excellent attendance, completion of all required training, excellent attitude towards work colleagues and our residents.
Contributions towards an excellent standards of care that staff are providing and promoting.
25/12/17
Season’s greetings from the Sharob Care Team.
We hope you have an enjoyable Christmas and wish you all prosperous New Year!!!
23/12/17
A very big thank you to all that supported us at our Christmas Raffle. You all managed to help us to achieve £105.50 towards the Residents' Fund. So, thank you for all your kind donations, giving up your time and your money to help us enjoy a very lovely afternoon. We also has a lovely visit from Father Christmas who joined us today.
THANK YOU!!!
20/12/17
Towards the end of last week we enjoyed a visit from Budehaven School year 7's who had collected shoe boxes full of Christmas gifts for each and every one of our residents - no mean feat as I know we were not the only home to benefit from this tremendous generosity. We have been absolutely blown away by the community spirit this year and this is the icing on the cake. We cannot thank the school and their pupils enough for bringing such and abundance of Christmas cheer and putting a smile on our faces. So thank you, thank you, thank you and Merry Christmas!!!
15/12/17
Thank you to All Staff who made an effort and dressed up today.
We have raised £67 towards Resident's activities. Well done everyone, thank you for all your donations!!!
08/12/17

Christmas Jumper Day Friday 15th December 2017

On Friday 15th December 2017 Staff at Caprera will be taking part in Christmas Jumper Day 2017.

All Visitors wishing to visit their Loved Ones on this day are welcome to dress up as ‘’Christmassy’’ as they wish.
Join us for a cup of tea and a mince pie.


Donations Welcome, all proceeds will go towards our Residents Activity Fund.


01/12/17
Caprera Care Home will be holding a Christmas themed raffle on 23rd of December 2017.

All money raised will go towards the Residents activity fund. Raffle tickets are on sale from today and the draw will take place on Saturday the 23rd of December 2017.
We are asking you all to donate a Christmas themed item for our raffle. Thank you in advance!!!
30/11/17
Well what can we say. A very humble thank you to all that supported us at our Christmas Fayre on Saturday. You all managed to help us to achieve £248.00 towards the Residents' Fund. So, thank you for all your kind donations, giving up your time and your money to help us enjoy a very lovely afternoon.
THANK YOU!!!
03/11/17
On the 28th of September 2017 Trelana had unannounced CQC inspection.

We have been rated GOOD overall, we require improvement in one area.

CQC's comments included: 'The service was not entirely safe. People sometimes became distressed due to their health needs. This had left other people feeling anxious and unsettled. There were robust systems in place to help ensure people received their medicines safely and as prescribed. Risk assessments in people's care plans guided staff on the actions they should take to protect people from identified risks. The service was effective. People were looked after by staff who were trained to meet their needs. The service was caring. People were looked after by staff who treated them with kindness and respect. Staff spoke about the people they were looking after with fondness. The service was responsive. People had care plans in place to reflect their current needs. Care was centred on the person. The service was well-led. People, relatives and staff said the service was well-led. ''

Feel free to read the full report which is available on CQC website as of today.
31/10/17
Quarterly Award has been received by Night Health Care Assistant Gulcan, well done!!!

In recognition of excellent attendance, completion of all required training, excellent attitude towards work colleagues and our residents. Contributions towards an excellent standards of care that staff are providing and promoting.

30/10/17
Quarterly Award has been received by Day Health Care Assistant Hannah, well done!!!

In recognition of excellent attendance, completion of all required training, excellent attitude towards work colleagues and our residents. Contributions towards an excellent standards of care that staff are providing and promoting.

19/10/17
Quarterly Award has been received by Senior Health Care Assistant Lucy, well done!!!

In recognition of excellent attendance, completion of all required training, excellent attitude towards work colleagues and our residents. Contributions towards an excellent standards of care that staff are providing and promoting.

13/08/17
Fantastic day at the Summer Fete at Caprera. Thanks to all the came and gave a donation.
The sun stayed out and the residents all had a great time.
01/07/17
Quarterly Award has been received by Day Health Care Assistant Cherry, well done!!!

In recognition of excellent attendance, completion of all required training, excellent attitude towards work colleagues and our residents. Contributions towards an excellent standards of care that staff are providing and promoting.

30/06/17
Quarterly Award has been received by Day Health Care Assistant Jessica, well done!!!

In recognition of excellent attendance, completion of all required training, excellent attitude towards work colleagues and our residents. Contributions towards an excellent standards of care that staff are providing and promoting.
22/06/17
Quarterly Award has been received by Health Care Assistant Julie, well done!!!

In recognition of excellent attendance, completion of all required training, excellent attitude towards work colleagues and our residents. Contributions towards an excellent standards of care that staff are providing and promoting.

15/06/17
PLEASE NOTE ON THE 15TH JUNE WE ARE HOSTING CUP CAKE DAY AND UNITING AGAINST DEMENTIA.

This is part of our dedication of being part of Dementia Friends and anyone can take part whether you’re a cookbook pro, a recipe rebel or a packet-mix whizz. You can even pick up a batch from the shops – It’s all about coming together and fundraising in the fight against Dementia.

13/06/17
Today Trelana Nursing Home has been inspected by Food Standard Agency and we received 5 Food Hygiene Rating. Well done everybody!

01/05/17
Over recent months we have been updating the Lowen Unit and changing the environment in order to create a more stimulating and pleasant unit. We have created sensory boards and meaningful activity stations along the main corridor, these include a kitchen area, laundry area, games station, Nursery and are trying to introduce doll therapy to those residents we feel would benefit from this.

31/03/17
Quarterly Award has been received by Senior Health Care Assistant Amy, well done!!!

In recognition of excellent attendance, completion of all required training, excellent attitude towards work colleagues and our residents. Contributions towards an excellent standards of care that staff are providing and promoting.

08/03/17
On the 18th of February 2017 Caprera had unannounced CQC inspection.

We have been rated GOOD in all 5 areas :)

CQC's comments included: ''We found that action had been taken to improve safety. There were robust systems in place to help ensure people received their medicines safely. There were sufficient staff available to meet people's needs in a timely manner. Risk assessments contained clear guidance to enable staff to support people according to their needs. The service was effective. People received care from staff who knew people well, and had the knowledge and skills to meet their needs. The service was caring. People who used the service and their relatives were positive about the service and the way staff treated the people they supported. The service was responsive. People received individualised care and support which was responsive to their changing needs. People were able to make choices and had control over the care and support they received. The service was well-led. There were effective quality assurance systems in place to make sure that any areas for improvement were identified and addressed. ''

Feel free to read the full report which is available on CQC website as of today.
01/03/17
Quarterly Award has been received by Health Care Assistant Sylvia, well done!!!

In recognition of excellent attendance, completion of all required training, excellent attitude towards work colleagues and our residents. Contributions towards an excellent standards of care that staff are providing and promoting.

14/12/16
Memory Matters South West Community Interest Company
14 December 2016 ·

Big up Eldon House Care home in Liskeard who held a raffle and donated all the proceeds to us!!!! A whopping £165!!! THANK YOU!!
These donation help us greatly with the running of Memory Matters.

Most of the people we work with pay a subsidised fee to make it more affordable to them, (although for many even with the subsidy our clubs are out of reach.) How do we subsidise?? Along with selling ur training, it's donations like these that keep us running.
Once our cafe is built of course, we'll have another income stream! We feel the love. Please keep supporting!!
30/11/16
Quarterly Award has been received by Day Health Care Assistant Jane, well done!!!

In recognition of excellent attendance, completion of all required training, excellent attitude towards work colleagues and our residents. Contributions towards an excellent standards of care that staff are providing and promoting.

29/11/16
Quarterly Award has been received by Health Care Assistant Emily, well done!!!

In recognition of excellent attendance, completion of all required training, excellent attitude towards work colleagues and our residents. Contributions towards an excellent standards of care that staff are providing and promoting.

29/03/16
On the 30th of January 2016 Eldon House had unannounced CQC inspection.

We have been rated GOOD in all 5 areas :)

CQC's comments included: ''The service was safe. People felt safe living in the home and relatives told us they thought people were safe. The service was effective. People were positive about the staff's ability to meet their needs. Staff received on-going training to so they had the skills and knowledge to provide effective care to people. The service was caring. Staff were kind and compassionate and treated people with dignity and respect. The service was responsive. People's care needs had been thoroughly and appropriately assessed. This meant people received support in the way they needed it.The service was well-led. Staff said they worked together as a team, putting the needs of the people who used the service first.''

Feel free to read the full report which is available on CQC website as of today.
18/03/16
On the 4th of February 2016 Trelana had unannounced CQC inspection.

We have been rated GOOD in all 5 areas :)

CQC's comments included: ''The service was safe. People told us they felt safe living at the service. There were sufficient staff on duty to meet people's needs safely. Staff were recruited safely. The service was effective. People were looked after by staff who were trained to meet their needs. The service was caring. People were looked after by staff who treated them with kindness and respect. Staff spoke about the people they were looking after with fondness. The service was responsive. People had care plans in place to reflect their current needs. Care was centred on the person. The service was well-led. People, relatives and staff said the service was well-led. ''

Feel free to read the full report which is available on CQC website as of today.
24/02/16
On the 24th of January 2016 Caprera had unannounced CQC inspection.

We have been rated GOOD overall, we require improvement in one area.

CQC's comments included: ''The service was not entirely safe. The service did not manage people's medicines safely. People told us they felt safe using the service. Staff knew how to recognise and report the signs of abuse. They knew the correct procedures to follow if they thought someone was being abused. There were sufficient numbers of suitably qualified staff to meet the needs of people who used the service. The service was effective. People received care from staff who knew people well, and had the knowledge and skills to meet their needs. The service was caring. People who used the service and their relatives were positive about the service and the way staff treated the people they supported. Staff were kind and compassionate and treated people with dignity and respect. The service was responsive. People received individualised care and support which was responsive to their changing needs.People were able to make choices and had control over the care and support they received. People knew how to make a complaint and were confident if they raised any concerns these would be listened to. People were consulted and involved in the running of the service, their views were sought and acted upon. The service was well-led. There were effective quality assurance systems in place to make sure that any areas for improvement were identified and addressed. ''

Feel free to read the full report which is available on CQC website as of today.
22/11/15
Great news for all our fans, we have a new website. You can now read up on our latest news, see what previous customers have had to say, view our gallery and contact us with just the click of a button.