Tel: 01208 76 006
Email: info@sharobcare.co.uk

News & Updates

14/08/20
What a fantastic afternoon. Despite the heat we've been keeping cool with ice lollies and ice creams but also enjoyed making lavender bags. What a fabulous smell.
07/08/20
What a lovely relaxing afternoon creating some beautiful flower arrangements.
23/07/20
Well we've started it now.
After the success of the chocolate competition, we are now having a cheesecake competition.
This will take place on Friday 31st July.
Plenty of time for a few practice runs.
Look forward to tasting these offerings.
22/07/20
Chocolate week has been a huge success. We've had chocolate bingo, arts and crafts making huge sweets, chocolate fountain with lots of goodies for dipping and even chocolate milkshakes.
We had a competition towards the end of the week for all things chocolate.
Thank you to all for taking part and congratulations go to Carol P (3rd place), Carolyn (2nd place) with 1st place going to our youngest competitor Mia Adams.
Well done and thank you.


03/07/20
Big thank you to Amy's Herbs and Plants for their kind donation of herbs, vegetables and plants for the residents to plant on the patios.
As soon as we get a break in the weather we'll have a fabulous time potting these up.
01/07/20
Dear Friends and Families

It has been wonderful to welcome you all again over the past few weeks.

We recognise that how much you’ve missed your loved ones and would like to spend time with them but please remember the restrictions.
Whilst some of you may not agree with them, they are in place for a reason to help protect everyone.
We’re extremely proud to have worked this hard to remain Covid free during this time and would be distraught if we let our guard down now.
We are guided by the Government and Public Health Department with guidance changing on a daily basis.

We are trying very hard to fit everyone in for visits and adapting each and every day.
Our faces are rubbed from wearing masks all day.
Our ears hurt from the rough loops.
Our hands are raw from washing them so much.
We too are anxious about our own families.
But we still, and always will, have a smile for our residents.

Please be mindful and respectful to our staff and help us to carry on keeping everyone safe.
Thank you
28/06/20
We know this will probably raise some controversial views but yesterday we celebrated CREAM TEA DAY.
And yes it most definitely is jam first!!!!
25/06/20
As the weeks are rolling past we're so glad to be able to welcome visitors - albeit at a distance - which means plenty of patio visits.
We've celebrated birthdays, Fathers Day and broken out the ice lollies in an attempt to keep cool.
We've had plenty of arts and crafts to keep us busy and have even dabbled in a spot of pottery this week.
17/06/20
Despite torrential downpours, the weather didn't stop us celebrating ladies (and men's) day at Ascot.
We had indoor racing and loads of fun with buckaroo and a cheeky glass or two of bubbly.
Even the staff took time out to model the fabulous hats for us.
12/06/20
With rain stopping play this week, we've had a lovely week inside, we've been writing to the queen, making celebration rosettes for Ascot and plenty of puzzles to get our brains working.
08/06/20
Dear All,

We are delighted to let you know that we are now able to ease some of the visiting restrictions currently in place in our Care Homes.
From Monday 15th of June 2020 it will be possible for you to visit your relative or loved one by pre-booking a visit appointment directly with the Care Home. Our priority continues to be preventing the spread of Covid-19 and maintaining the safety and wellbeing of our Residents, their Visitors, and our Staff.

For the time-being we cannot offer visiting without an appointment or visiting within the building itself, and some restrictions will still apply.
All our Homes are of different designs with individual outside space, but we hope you will be able to take advantage of the warm weather and visit your relative or loved one in one of the following ways.

A window visit
We will arrange for you to see and talk to you relative or loved one through an open window on the ground floor of the Care Home. We will ask you to maintain a two-metre distance from the window and request that you wear your own face covering.

A garden visit
As long as the garden is accessible from outside the building and your relative or loved one is well enough to go into the garden, we will arrange for you to see and talk to them there. We will ask you to maintain two metre social distancing and request that you wear your own face covering.

A drive-through visit
If your relative or loved one is well enough to go into the car park we will arrange for them to sit two metres away from your car and you will be able to see them and talk to them through an open car window. Again, we would request that you wear your own face covering.

How to arrange a visit
• You should telephone the Care Home to book a visit
• Visits will be for a maximum of 45 minutes and limited to two visitors from the same household
• We aim to ensure all our Residents receive a visit wherever possible and so the number of pre-bookable visit times may be limited
• If you arrive late for your pre-booked visit, the length of your visit will be reduced to ensure that other visits can go ahead on time
• If you decide to cancel your visit, please let the Care Home know as soon as possible
• All visitors must wear their own face covering when visiting
• Regrettably, for window and garden visits we cannot allow visits by children under the age of 13
• We request that you do not visit if you are unwell or if any members of your household are self-isolating
• If your relative or loved one is cared for in bed and does not have a bedroom on the ground floor, we will do all we can to facilitate a visit, but this may not be possible until visiting within the building is permitted.
I do hope you welcome these first steps towards visiting times; but if you have any questions or concerns whatsoever, please do not hesitate to get in touch with your Home Manager.

We hope to see you soon.

Sharob Care
04/06/20
Such beautiful thank you flowers received from Molly’s family today.
Thank you so much for thinking of us.
22/05/20
We've been spoiled again this week, lots of goodies have arrived on our doorstep - more headbands to save our ears; sweets and chocolates; our weekly supply of cakes from the lovely Janet; lots of letters and pictures from our younger supporters and some beautiful hand made items from the local community.
As always we are really grateful for all that everyone is doing for us, it certainly keeps us going.
12/05/20
As Nurses’ Day this year also marks the 200th birthday of Florence Nightingale, a true pioneer of the nursing front, its only fitting to give a big round of applause to our nursing team at Trelana. Thank you for all your hard work.
08/05/20
Just a snippet of today. It has been lovely to let our hair down. The residents have had plenty of reminiscing, music, high tea with scones - jam on first or is it cream on first!!!

01/05/20
Massive thanks this week go to the lovely Penny White (William's daughter who has made us some fabulous washing bags).
Bradfords who kindly sent a supply of coverall aprons and finally to Del who made the most amazing cake as a thank you to us.
We've been overwhelmed with generosity and community spirit this week.
Thank you ALL.
29/04/20
So as not to feel left out of the recent craze, we've had a busy afternoon making a scarecrow. A fantastic addition to the team we feel.

23/04/20
The care team at the home had hoped to mark Beryl's milestone with a tea party but, due to the lockdown, those plans were cancelled.
Instead the staff put a call out for birthday cards on social media and were inundated with 103 cards, including a telegram from the Queen.
The 100-year-old says she feels exactly the same. ''No different. If you said I was 53, I’d say good and that would be it. It doesn't make much difference, it doesn't affect me.'' – BERYL LOBB

https://www.itv.com/news/westcountry/2020-04-23/beryl-and-george-celebrate-their-100th-birthdays-on-st-george-s-day-in-style-despite-the-lockdown/


26/03/20
A huge thank you to Pengenna Pasties for sending our staff a rescue pack of pasties today.
We are extremely grateful for your kind generosity.
Most unexpected but very welcome.
13/03/20
To all our wonderful relatives and friends and staff, we've been overwhelmed by your support and understanding.
As we know you appreciate this is a very difficult time for everyone and your offers of help during this time are very much appreciated.
We will obviously keep you posted as the situation develops.
Thank you.
13/03/20
We write to advise you of the measures we are putting in place to protect our residents from being infected with the Coronavirus.

Whilst the Department of Health and Public Health England has not yet advised us to close, as a preventative measure we are asking visitors (including family members and friends) to refrain from visiting for the foreseeable future. Only staff and vital medical practitioners will be permitted access for the foreseeable future. Scheduled outings and visits from the local community and external entertainment have also been cancelled.

We have not taken this decision lightly but it's a new illness and we do not know exactly how Coronavirus spreads from person to person. What we do know is that the risk of severe disease and death increases among elderly people and in people with underlying health risk conditions (in the same way as for seasonal flu).

Our team will do all they can to ensure that our residents remain as comfortable and sociable as possible.
We appreciate your support at this worrying time.

Best Wishes,

Sharon Shelley
Managing Director

How to avoid catching or spreading Coronavirus
  • wash your hands with soap and water often – do this for at least 20 seconds
  • always wash your hands when you get home or into work
  • use hand sanitiser gel if soap and water are not available
  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • put used tissues in the bin immediately and wash your hands afterwards
  • try to avoid close contact with people who are unwell
12/03/20

In light of the recent worldwide outbreak of coronavirus (officially named COVID-19), the World Health Organization (WHO) has declared it “a public health emergency of international concern”, and urged governments to step up their efforts and “intensify our preparedness”.


The Government has allocated £40 million to address the implications of the outbreak in the UK and hospitals have been ordered to take new measures.
At Sharob Care we pride ourselves on being a responsible employer and our Residents care is absolutely paramount to us.
We've prepared the following FAQs to support anyone wishing to learn more about how they can protect themselves, and people in their care, from catching or spreading the virus.


Frequently asked questions

What are the signs of the symptoms of coronavirus in humans?
The symptoms of coronavirus are similar those of regular flu. This includes a fever, cough or difficulty breathing. In fact, the current evidence is that most cases are mild and that the usual winter flu remains more of a threat than coronavirus. Coronavirus is likely to cause more severe symptoms in older people or those with underlying medical conditions, such as weakened immune systems, diabetes, cancer and chronic lung disease. In some severe cases, the coronavirus may progress to pneumonia, causing shortness of breath and other breathing difficulties. The infection can also cause severe acute respiratory syndrome, kidney failure and can ultimately lead to the loss of life.
So far, the evidence indicates that those who have died have had pre-existing health conditions.

What are the health recommendations for coronaviruses?
Current medical advice to prevent the spread of infection from coronaviruses includes:
  • Avoiding close contact with people who are exhibiting potential symptoms, such as coughs and sneezes
  • Covering the mouth and nose when coughing and sneezing and, if possible, using a tissue to do so, and disposing of it immediately
  • Avoiding touching the mouth, nose or eyes with unwashed hands.
  • Clean and disinfect touched objects and surfaces frequently. Use alcohol spray and hand gel
  • Stay at home immediately and call 111 for advice should you come into contact with the virus or suspect that you have symptoms
  • No handshakes, hugging or kissing at work
  • Only use personal cutlery and crockery
  • Regular, thorough hand washing, using soap and water, for at least 20 seconds.

This NHS video explains the technique in full.

The government's latest advice for workers in the health and social care industries, focusing on community care and residential settings, can be found below:
https://www.gov.uk/government/publications/guidance-for-social-or-community-care-and-residential-settings-on-covid-19/guidance-for-social-or-community-care-and-residential-settings-on-covid-19?utm_campaign=11344688_Covid19%20Guidance%2025%202%2020&utm_medium=email&utm_source=UKHCA&dm_i=1DVI,6R5M8,UGSDIM,QZU5A,1

Should people wear facemasks?
During normal day-to-day activities, face masks do not provide protection from respiratory viruses, such as COVID-19 and do not need to be worn by staff in any of these settings. Facemasks are only recommended to be worn by infected individuals when advised by a healthcare worker, to reduce the risk of transmitting the infection to other people.

Is there a vaccine for coronavirus?
Not currently. However, researchers are trying to develop a vaccine against the specific strain in question (2019-nCoV) at the time of writing, and the WHO is supporting their efforts.

Is it safe to receive a letter or package from China?
Yes, it is safe. People receiving packages from China are not at risk of contracting the new coronavirus. From previous analysis, health experts know that coronaviruses do not survive long on objects, such as letters or packages.

What should I do if I develop flu-like symptoms?
We have advised our staff that, if they develop a fever, cough or shortness of breath, and have recently returned from mainland China, any Italian town under containment measures, Iran, Myanmar, Thailand, Japan, the Republic of Korea, Hong Kong, Taiwan, Singapore, Vietnam, Cambodia, Laos, Malaysia or Macau, or have had contact with someone who has, they should not:
✖ Go into work,
✖ Go to their doctors’ surgery
✖ Leave their home

They should:
✓ Call NHS 111 immediately
✓ Inform Sharob Care of the advice given

For a full, regularly updated list of the latest high-risk countries, please check this dedicated page on the government's site. Due to increased amount of 111 calls, the NHS have expanded their offering to a new 111 online service.
You can access this below for further information on where to go to get help, if needed.
https://111.nhs.uk/

For more information follow The Government’s regularly updated portal on
https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

05/03/20
Today Caprera has been inspected by The Commercial Food and Safety Team of Cornwall Council and has awarded the Home FIVE Stars (their highest award).
Well done everyone !!!

03/03/20
Look at these little beauties.
Wishing Anna and Emily all the best with their bundles of joy when they arrive.
We will miss you.
23/01/20
Burn's was a big success. It was lovely to see so many of our residents enjoying the bag pipes, some haggis and of course a dram of whisky.
07/01/20
Investors in People is delighted to award Sharob Care, who is based in Bodmin, St Austell and Liskeard, We invest in people, standard accreditation.
It means principles and practices around supporting people are in place and everyone understands how to use them to make work better!
Sharob Care currently employs in the region of 160 people across Cornwall and recognizes that its employees are its most valuable assets.
It is has care homes across Cornwall which provide accommodation and care for 105 people over the age of 65 years.

Paul Devoy, CEO of Investors in People, said: “We’d like to congratulate Sharob Care. Being accredited with We invest in people is a remarkable effort for any organisation, and places Sharob Care in fine company with a host of organisations that understand the value of people.”

Commenting on the award, Managing Director Sharon Shelley, said: “We are very proud to have once again been awarded the Investors In People Accreditation. Over the past year we have been working hard to develop best practice and better people management, as well as recognise and reward high performance. The Accreditation is testament to this and we thank each and every employee for their contribution and dedication”.

We believe that the success of your organisation begins and ends with people. If we make work better for everyone, we make work better for every organisation. And if we do that… we make society stronger, healthier and happier.
20/12/19
Well done you guys on your fabulous PJs.
Put a smile on everyone's face.

18/12/19
We held a party for our Stay and Play group this week and the Residents loved it.
Santa even made a guest appearance. The Christmas decorations are now all up and the home is looking very opulent.
We had a lovely rendition from the bell ringers and huge thanks to Budehaven Community School who pulled out all the stops to come and deliver boxes of Christmas parcels for our lovely Residents.
We are always humbled by the generosity of the children and our community.
Thank you, thank you, thank you.

04/12/19
Today Eldon House has been inspected by The Commercial Food and Safety Team of Cornwall Council and has awarded the Home FIVE Stars (their highest award).
Well done everyone !!!

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30/11/19
What can we say, the generosity of our community is outstanding. We had so much fun at the Christmas Faire and raised a whopping £376.75 for our residents' fund. Father Christmas popped in to see us.

The Trelana homemade goodies, pickles and gin, were sold out. Thanks to the bakers that created the wonderful reindeer cake for guess the weight. Our Christmas helpers were wonderful and huge thanks to our wonderful volunteers Terry and Bill who have been massive help throughout the year.

Thanks to everyone who helped make this a roaring success.

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12/11/19
We have had the most fabulous week taking a trip back to the 40's and 50's. We've sung (wartime karaoke), we've cooked, we've dressed up, we've regaled stories of old, we've enjoyed a street party, we've been lost in the moment and rounded off the week with our recognition of Remembrance Day. It's been amazing. A huge shout out to the team for organising this week of nostalgia, well done to all the staff that got into the swing of things - literally, and to everyone who played their part.

Thanks go to Gemma Winn for coming in to turn back the clock with make up and hairdos of old.
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31/10/19
What a great halloween. We've all had a fantastic day. Well done to all who took part.
A special thank you to all our residents who managed to make our home look very spooky with all their hand made decorations.


04/10/19
Dear All

The press release issued by the council stating Sharob Care would not sign the agreement because of the requirement to pay the living wage was fraudulent. Cornwall council are forced to admit this during this brief interview but unfortunately the Spotlight News report did not make this clear last night.
There are many reasons many providers are not signing the contract and paying the living wage is not one of them. We are fighting so we can afford to pay all care staff the foundation wage but the Council are deliberately trying to make Sharob Care look bad because we have called them out on bullying providers into signing the contract in order to get our fees increased.

The staff support has been greatly appreciated at this time and Sharon Shelley would like to say a heart felt thank you to all those relatives, staff and residents who have been so supportive in this fight.
03/10/19
Sharob Care is very disturbed at the libellous press release issued by the Council and would like an opportunity to set the record straight.
Firstly it is important to highlight that Sharob Care’s residential and nursing homes have been consistently rated good by the CQC and one of the very few providers in Cornwall with the Investors in People Accreditation.

The truth- Sharob Care wrote to the Council advising that it would have no alternative but to serve notice on the Council funded patients because the fees have not been covering the cost of care for some time. In some instances there is a shortfall of £200-300 per week per person between the fees the Council are paying Sharob Care and this year’s Council funded rate.

Despite postponing the notice for three months, the Council is refusing to to increase the fees UNLESS Sharob Care signs the new care home contract.
The Council is trying to suggest that the reason Sharob Care refused to sign the contract is due to a requirement to pay the foundation living wage to care staff. This is vehemently denied and the Council is, in fact, being selective with the truth. Sharob Care, like many other providers, are refusing to sign the new contract for many reasons but paying the foundation living wage is not one of them. The issue is that providers cannot agree to pay the foundation living wage if the Council have full control over calculating a fair fee; especially when they have not disclosed the formula they intend to use to calculate the fees; especially when providers have different operating costs based on different buildings, locations and individual needs of the residents. It will drive the quality of care and support down, not up.
Sharob Care is also refusing to sign the contract unless conditions are included in the contract to safeguard providers against a variety of situations; one of which it currently finds itself. Sharob Care provided end of life nursing care and accommodation to a dying resident for over a year without any payment from the Council. The residents ran out of money and the Council failed to carry out a financial assessment before she passed away. There was a systemic failure on all levels and eventually Sharob Care succeeded in having the case reviewed by the Local Government Ombudsman who ruled against the Council 3 months ago. Despite an apology from the Council, the debt of almost £40,000 remains outstanding.

Sharob Care is responsible for the livelihoods of 160 employees and providing a home to 107 elderly vulnerable people.
The situation that the Council has put us in leaves only two options:
  1. Either we carry on running the business at a loss until it becomes catastrophic to the detriment of ALL of the employees and residents; or
  2. We reluctantly serve notice on the 20 LA funded clients whose fees are below even last years published rates and exercise some form of damage limitation.
This decision was an extremely difficult decision for the management team and has been traumatic to both staff and residents at Sharob Care .The absurd irony is that the Council are paying all providers the new rates for new placements regardless of whether they have signed the new contracts yet won’t increase the existing residents fees unless the provider has signed the new contract. Bureaucracy and politics should have no bearing on the health and welfare of elderly, vulnerable people.
01/10/19
Residents have been keeping a close eye on the progress of their sensory/cinema room. After expressing an interest in doing something to help they painted some frames ready to make their own sensory panels for the room . These are now almost finished and will be in the sensory room when it opens .
26/09/19
Big thanks to those who came to the disco on Saturday and those who brought raffle tickets . We raised a total of £208 for the residents fund and our very own housekeeper Bev won a cream tea for two at Margaret’s tea room. Its great to see so much support for our Residents.

22/08/19
Once again we have been blown away by the selfless generosity of the younger generation. We have been honoured to have the company of several young adults from Budehaven Community School this week who have given up their valuable time to come and spend it with our residents. As well as helping out with some of our little projects, they have tidied, made music on the patio and shared lunch with us all. The ethos of this group of young people is truly inspiring. We can't thank you enough for giving up your time to be with us. May we wish you all well with your futures and hope that today brought exactly what you were hoping for.
25/07/19
The Hawaiian fun Day did not disappoint. Good company, good fun, good food, good dressing up.
Thank you so much to everyone for making such a huge effort to make it a fantastic day.
03/07/19
Some of our residents have been very busy bees this week. We've taken advantage of the sunshine and spent a lot of time outside making the gardens beautiful. The hanging baskets look fantastic and we've made inside just as summery.
27/05/19
With summer in the air this week we've managed to fill our days with a selection of things to keep us occupied. We've enjoyed entertainment, bingo, gardening and making sure our bird friends are fed, a quiz, memory and reminiscing games, stay and play fun with the toddlers, a visit from the guinea pigs, a bit of light exercise and have enjoyed lunch in the garden.

17/05/19
We've had a lovely week with a few trips out to take advantage of this lovely weather. We had a trip to the garden centre with some willing helpers to pick up some new plants to pretty up our courtyards.

15/05/19
Today Trelana has been inspected by The Commercial Food and Safety Team of Cornwall Council and has awarded the Home FIVE Stars (their highest award).
Well done everyone !!!
13/05/19
Our lovely PAT dog made an appearance last week. This always puts a smile on everyone's face.
03/05/19
On the 3rd of May at Sharob Care we painted our lips red for dementia nurses.


01/05/19
Lovely friends and relatives of Trelana, don't forget its our support group meeting next Wednesday 8th at 4pm.
25/04/19
Today started out with an adventure before the adventure as our care homes mini bus broke down on route to the Adrenalin Quarry. We were soon back on track and in time to meet the BBC for the big jump and zip. I'm sure most have seen the videos of the live broadcast we did on site but take a look back if you have not on our Facebook page. Our staff and William Green our Resident were all pleased to have made the jump/be pushed off a cliff.

Thanks again to everyone who took part and all the staff at the Quarry as every single one of them was amazing getting William harnessed up and zipping with ease considering his disabilities. A huge thank you to everyone who has donated to the Trelana Nursing Home we have smashed our target. After aiming for £500 we have raised just over £700 for our Residents Fund.

19/04/19
Trelana Nursing Home
Well what a turn out. The Easter Bunny did us proud. Thank you everyone for supporting us and a big thank you to all the staff for arranging such a fun afternoon. A special thank you to our little beaver who did a fantastic job manning the hook a duck for his badge. Well deserved.
03/04/19
A most relaxing afternoon here at Trelana spent flower arranging with some beautiful fresh bouquets very kindly supplied by Morrisons. Spring has most definitely sprung.
10/03/19
Don't forget to come and join us in the pub at 2:30pm at Trelana Arms on the 17th March for an afternoon celebrating St Patricks Day.
Prize for the best outfit, quiz etc. oh and of course Guinness!

06/03/19
Today Caprera has been inspected by The Commercial Food and Safety Team of Cornwall Council and has awarded the Home FIVE Stars (their highest award).
Well done everyone !!!


23/01/19
Some of our residents had a lovely afternoon ten pin bowling followed by a go on the arcade. The trip was rounded off by taking the long way home via Widemouth Bay to enjoy the view.

15/01/19
Our residents are currently enjoying the sweet trolley that goes around to everyone at least once a week. They can choose a selection of old-fashioned sweets or savoury items such as crisps, nuts and twiglets, for a small donation non-resident can also join in the fun.

05/12/18
I would like to take this opportunity to thank you for your generosity in helping to get Trelana Arms up and running. This was made possible on the 5th December 2018, with all the donations of equipment and hours spent putting the place together. Many thanks to All that have supported us. A big big thank you to the Mayor Bob Willingham for opening the Trelana Arms for us.


03/12/18
Thank you to St Petrocs Choir who sang beautifully at Trelana Nursing Home today.

24/11/18
THANK YOU!!! to everyone who came to Trelana’s Christmas Fair today a special thank you to everyone who helped. We have managed to raise £210 for our Residents.

29/10/18
On the 29th of September 2018 Eldon House had unannounced CQC inspection.

We have been rated GOOD in all 5 areas :)

CQC's comments included: ''People remained safe at Eldon House. People who were able to told us they felt safe living there. One person said; "Its safe for me, I wouldn't change a thing its perfect." People continued to receive a caring service. The staff team had the skills and knowledge required to effectively support people. One staff member said; "I wouldn't work anywhere else!" The service responded to people's individual needs and provided personalised care and support. People's equality and diversity was respected and people were supported in the way they wanted to be. Care plans were person centred and held full details on how people's needs were to be met, taking into account people's preferences and wishes. People continued to receive a caring service. People were observed to be treated with kindness and compassion by the staff who valued them. The staff, some who had worked at the service for many years, had built strong relationships with people. The service continued to be well led. Clear leadership and governance was provided with the provider's governance framework, monitoring the management and leadership of the service. The provider's values and vision were embedded into the service, staff and culture.''

Feel free to read the full report which is available on CQC website as of today.
03/09/18
This month (September) see's the start of the building of our indoor herb garden.
Our Residents will be able to participate with the care and growth of the plants.
We will keep you All updated with our progress.
31/07/18
Residents at Eldon House made a birthday card and it was posted to the Queen for her 92nd birthday.
We received a thank you letter in the post today.
30/07/18
Quarterly Award has been received by Day Health Care Assistant Rebekah.

Rebekah has an excellent attendance, no days absent in the last quarter. Rebekah always completes her training on time.
Rebekah is a good team player, has an excellent attitude towards work colleagues and our residents.
She always contributes towards an excellent standards of care that we are providing and promoting.

Well done Rebekah!!!

22/06/18
Today Eldon House has been inspected by The Commercial Food and Safety Team of Cornwall Council and has awarded the Home FIVE Stars (their highest award).
Well done everyone !!!


16/06/18
A very big thank you to all that supported us at our Summer Fayre at Eldon House.
You all managed to help us to achieve £308 towards the Residents' Fund.
So, thank you for all your kind donations, giving up your time and your money to help us enjoy a very lovely afternoon.
Big thank you to The Mayor Christina Whitty and her consort Terry Whitty who opened our Summer Fayre.
THANK YOU!!!

14/06/18
Thank you everyone, Trelana managed to raise a wonderful £108.58 from our Cupcake Day.
Every last crumb will make a difference to those affected by dementia. We want to let everyone know about our tremendous achievement and thank those that donated some money. Hundreds and thousands of thanks!
06/06/18
Today Trelana has been inspected by The Commercial Food and Safety Team of Cornwall Council and has awarded the Home FIVE Stars (their highest award).
Well done everyone !!!


20/05/18
Purple Angels

Eldon House had a visit from Jayne Moor, Purple Angel who gave us a lovely talk about dementia and shared her experiences.
Jane also visited Caprera on the 12/5/18. See the little tips about visiting your loved ones below.

THE VISIT – by Jane Moore - 10 year care-partner to her mother, diagnosed with Alzheimer’s and Vascular Dementia. Developed for support when visiting a loved one in care.
Before you arrive to see your loved one, wear something bright and pick up a few things to occupy your visit. A picture book, photo, postcard, wool to unravel, fruit or chocolate, music, sensory objects such as flowers or herbs from the garden. As you arrive put on a smile and wear it until you leave! Introduce yourself every time: Hello! It’s Jane – you look nice today! The area of the brain that covers emotions remains the longest as does music. If the person is walking – ask if you may walk with them! Sit, with the light on your face so the person can see your face is not in shadow and at eye level if possible. Estimates that 60% of people with dementia have altered visual perception and tunnel type vision which makes walking hazardous and gives rise to imagining an intruder when seeing a reflection or TV image. It could be that your name may not be recalled. However – the love and feeling of comfort from your voice will be. Please complete the This is Me form, available from staff, and include information such as daily routine and preferences – such as food and drink and favourite music. Please don’t think your loved one cannot hear you – they can – so please don’t hold conversations as though they are not in the room! When you talk, make eye contact and speak clearly then wait for an answer (It takes a person with memory loss longer to process information). If no answer is forthcoming repeat your sentence in another way if it works better. Listen out for a familiar word if talking is difficult and repeat the word back to see if more information is forthcoming. Avoid questions, make statements instead. If you have to put a question then limit to two choices. ie. would you like tea or coffee? If you feel able you can assist with drinks, mealtimes and other aspects of care. Realise: that what the person is feeling is real to them – they are purely trying to recall memories to link with the present and as the recent memory fades they will call upon any memories from their past which seem to fit the conversation. DO CHAT Say: “TELL ME ABOUT IT”. Favourite music is a super method of connecting – hum or sing a favourite tune together, play a CD or listen on an internet phone – you will be amazed at the results. Take a walk outside if possible. Light is good for osteoarthritis and fresh air good for health. Assistance can also be given with cleaning spectacles, checking on hearing aids and personal care.

HOME: If asking to go “home” talk about the good old days and laugh together, divert attention by having a drink together and let the feeling pass into something more fun. Nourish that person emotionally. “Home” is our “Inside World” where we feel understood and familiar, where we feel loved and safe. Regular visits are so important to keep this feeling of happiness and contentment. When it’s time to go, refrain from saying “I am going home now”. Please don’t keep confirming a loved one has died – Validate feelings by saying the person is here in our hearts and ask instead about the time spent with that person - It is a cry for comfort and companionship. There is no such thing as “challenging” or “difficult” behaviour! Unmet needs are usually the cause of unrest. Thirst, hunger, a need to use the toilet, pain, our bad communication techniques, depression, fear and loneliness can all cause the person to be restless. Validate and meet needs as below and give a gift of lifted spirits and empowerment! It’s a simple gift! ALWAYS AGREE – DON’T EVER ARGUE - DON’T TRY TO REASON - REDIRECT ATTENTION TO AVERT CRISIS – NEVER SAY: “DO YOU REMEMBER?” - “I ALREADY TOLD YOU THAT” - “YOU JUST DID THAT” – “YOU CAN’T” – DON’T TELL – ASK INSTEAD - ENCOURAGE, PRAISE AND LAUGH WITH THE PERSON NOT AT THEM – SMILE, EVEN IF YOU DON’T FEEL LIKE IT! REMINISCE WITH THE PERSON NOT FOR THE PERSON
FOCUS ON THE GOOD THINGS AND ENJOY BEING IN THE MOMENT

Meaningful activity and socialising is vital for everyone! ©Jane Moore
16/05/18
Dear All

We will be holding Summer Fayre on Saturday 16th June 2018 from 2pm till 5pm
Join us: Raffle prizes, Tombola, Craft stalls, Games, Cream tea, Party food, Children best fancy dress and lots more...

Everyone Welcome!!!
15/05/18
On the 5th and 6th of March 2018 Caprera had unannounced CQC inspection.

We have been rated GOOD in all five areas.

CQC's comments included: ''The service was safe. There were sufficient staff available to meet people's assessed care needs. There were appropriate system in place to enable people to request support from staff at night. Recruitment procedures were safe and staff understood how to ensure people were protected from abuse.
Medicines were managed safely and as prescribed. The service was effective. Staff were well trained and there were appropriate procedures in place for the induction of new members of staff. People’s choices were respected and staff understood the requirements of the Mental Capacity Act. The service was Caring. Staff knew people well and provided support with kindness and compassion. People's choices and decision were respected by staff. The service was responsive. People’s care plans were sufficiently detailed and informative. Staff handover meeting ensured all staff were aware of any changes in people support needs.An activities coordinator had been recently appointed and activities were provided each afternoon. People's preferences in relation to end of life care were recorded and respected. The service was well led. The current management arrangements provided staff with sufficient leadership and support. Quality assurance systems were appropriate and people's feedback was valued and acted upon. The service worked collaboratively with other professionals to ensure people’s health and care needs were met.''

Feel free to read the full report which is available on CQC website as of today.
23/04/18
The little darling chicks we hatched have settled in their new home chirping around. Thanks to Bob Willingham for letting us hatch them on his behalf. We've enjoyed every minute and shall miss them.
20/04/18
How lucky are we :)
We have two new mini buses .
16/04/18
So these little lovelies are 9 days old now. Look how they've grown. Later this week they will be off to their new home to run free and enjoy the big wide world. We've loved having them and would love to have some permanently so any help you can give creating a little area for us would be gratefully received.

10/04/18
A massive shout out to the fantastic LBD Krew who took time out of their holiday to come and exhibit some of their mad street dance skills. A little different to what our residents are normally used to but well received nonetheless. The children were very polite and courteous so well done Jade Bale, you are always welcome. Thank you.
09/04/18
Quarterly Award has been received by Day Health Care Assistant Theresa.

Theresa has an excellent attendance, always completes her training on time. Theresa has an excellent attitude towards work colleagues and our residents.
Always contributes towards an excellent standards of care that we are providing and promoting.

Well done Theresa!!!

22/03/18
CHICKS CHICKS CHICKS
You may have noticed we've a little incubator in the Sensory Lounge. Keep your eyes peeled but we should have some chicks hatching in a few weeks - we'll keep you posted

15/03/18
Quarterly Award has been received by our Head Chef Bryan, well done!!!

In recognition of excellent attendance, completion of all required training, excellent attitude towards work colleagues and our residents.
Bryan provides consistency and quality of foods to all Residents, is passionate about his role and has positive influence on the Team.
08/03/18
Today Caprera has been inspected by The Commercial Food and Safety Team of Cornwall Council and has awarded the Home FIVE Stars (their highest award).
Well done !!!
03/03/18
We would like to say a big heartfelt thank you to all the staff that have gone above and beyond their roles to ensure that Trelana, Caprera and Eldon House made it through the snow and severe ice especially Thursday pm and Friday (storm Emma!) to ensure that our Residents had the continued outstanding care they deserve.
Especially the last couple of days where Staff even walked a few miles to get into work and those who had no choice but to stay the night and even helped out the night staff!
Thank you to the designated drivers across 3 homes who made sure people could get a lift in and home again and everyone that pulled together, it showed amazing team work and good spirits!
You all know who you are.

Thank you so much!!!
14/02/18
Well what can we say other than you lot are amazing.
Thank you so much for taking the time to come and join us for a cup of coffee and a slice of cake.
We managed to raise £104 this morning for our lovely residents.
Give yourselves a pat on the back 😊
08/02/18
As many of you know, just before Christmas we had a visit from the year 7 pupils of Budehaven School (our local secondary school). The children had generously filled shoe boxes with lots of lovely, thoughtful Christmas gifts. Enough for each and every resident in our home. We opened these boxes on Christmas day and were completely overwhelmed by their kindness and generosity so we felt a little thank you was in order.

Today we arranged to visit the year 7's at the school. We took a couple of our residents, together with a fabulous handmade thank you card and some overflowing baskets of chocolates and fruit and were treated to a very apt assembly all about kindness. So a heartfelt thank you to these children who have made such a big impact on us all and we look forward to spending time with them again in the future. From all at Trelana.
31/01/18
Quarterly Award has been received by Night Health Care Assistant Lindsey, well done!!!

In recognition of excellent attendance, completion of all required training, excellent attitude towards work colleagues and our residents.
Contributions towards an excellent standards of care that staff are providing and promoting.

15/01/18
Quarterly Award has been received by Night Health Care Assistant Lisa, well done!!!

In recognition of excellent attendance, completion of all required training, excellent attitude towards work colleagues and our residents.
Contributions towards an excellent standards of care that staff are providing and promoting.
25/12/17
Season’s greetings from the Sharob Care Team.
We hope you have an enjoyable Christmas and wish you all prosperous New Year!!!
23/12/17
A very big thank you to all that supported us at our Christmas Raffle. You all managed to help us to achieve £105.50 towards the Residents' Fund. So, thank you for all your kind donations, giving up your time and your money to help us enjoy a very lovely afternoon. We also has a lovely visit from Father Christmas who joined us today.
THANK YOU!!!
20/12/17
Towards the end of last week we enjoyed a visit from Budehaven School year 7's who had collected shoe boxes full of Christmas gifts for each and every one of our residents - no mean feat as I know we were not the only home to benefit from this tremendous generosity. We have been absolutely blown away by the community spirit this year and this is the icing on the cake. We cannot thank the school and their pupils enough for bringing such and abundance of Christmas cheer and putting a smile on our faces. So thank you, thank you, thank you and Merry Christmas!!!
15/12/17
Thank you to All Staff who made an effort and dressed up today.
We have raised £67 towards Resident's activities. Well done everyone, thank you for all your donations!!!
08/12/17

Christmas Jumper Day Friday 15th December 2017

On Friday 15th December 2017 Staff at Caprera will be taking part in Christmas Jumper Day 2017.

All Visitors wishing to visit their Loved Ones on this day are welcome to dress up as ‘’Christmassy’’ as they wish.
Join us for a cup of tea and a mince pie.


Donations Welcome, all proceeds will go towards our Residents Activity Fund.


01/12/17
Caprera Care Home will be holding a Christmas themed raffle on 23rd of December 2017.

All money raised will go towards the Residents activity fund. Raffle tickets are on sale from today and the draw will take place on Saturday the 23rd of December 2017.
We are asking you all to donate a Christmas themed item for our raffle. Thank you in advance!!!
30/11/17
Well what can we say. A very humble thank you to all that supported us at our Christmas Fayre on Saturday. You all managed to help us to achieve £248.00 towards the Residents' Fund. So, thank you for all your kind donations, giving up your time and your money to help us enjoy a very lovely afternoon.
THANK YOU!!!
03/11/17
On the 28th of September 2017 Trelana had unannounced CQC inspection.

We have been rated GOOD overall, we require improvement in one area.

CQC's comments included: 'The service was not entirely safe. People sometimes became distressed due to their health needs. This had left other people feeling anxious and unsettled. There were robust systems in place to help ensure people received their medicines safely and as prescribed. Risk assessments in people's care plans guided staff on the actions they should take to protect people from identified risks. The service was effective. People were looked after by staff who were trained to meet their needs. The service was caring. People were looked after by staff who treated them with kindness and respect. Staff spoke about the people they were looking after with fondness. The service was responsive. People had care plans in place to reflect their current needs. Care was centred on the person. The service was well-led. People, relatives and staff said the service was well-led. ''

Feel free to read the full report which is available on CQC website as of today.
31/10/17
Quarterly Award has been received by Night Health Care Assistant Gulcan, well done!!!

In recognition of excellent attendance, completion of all required training, excellent attitude towards work colleagues and our residents. Contributions towards an excellent standards of care that staff are providing and promoting.

30/10/17
Quarterly Award has been received by Day Health Care Assistant Hannah, well done!!!

In recognition of excellent attendance, completion of all required training, excellent attitude towards work colleagues and our residents. Contributions towards an excellent standards of care that staff are providing and promoting.

19/10/17
Quarterly Award has been received by Senior Health Care Assistant Lucy, well done!!!

In recognition of excellent attendance, completion of all required training, excellent attitude towards work colleagues and our residents. Contributions towards an excellent standards of care that staff are providing and promoting.

13/08/17
Fantastic day at the Summer Fete at Caprera. Thanks to all the came and gave a donation.
The sun stayed out and the residents all had a great time.
01/07/17
Quarterly Award has been received by Day Health Care Assistant Cherry, well done!!!

In recognition of excellent attendance, completion of all required training, excellent attitude towards work colleagues and our residents. Contributions towards an excellent standards of care that staff are providing and promoting.

30/06/17
Quarterly Award has been received by Day Health Care Assistant Jessica, well done!!!

In recognition of excellent attendance, completion of all required training, excellent attitude towards work colleagues and our residents. Contributions towards an excellent standards of care that staff are providing and promoting.
22/06/17
Quarterly Award has been received by Health Care Assistant Julie, well done!!!

In recognition of excellent attendance, completion of all required training, excellent attitude towards work colleagues and our residents. Contributions towards an excellent standards of care that staff are providing and promoting.

15/06/17
PLEASE NOTE ON THE 15TH JUNE WE ARE HOSTING CUP CAKE DAY AND UNITING AGAINST DEMENTIA.

This is part of our dedication of being part of Dementia Friends and anyone can take part whether you’re a cookbook pro, a recipe rebel or a packet-mix whizz. You can even pick up a batch from the shops – It’s all about coming together and fundraising in the fight against Dementia.

13/06/17
Today Trelana Nursing Home has been inspected by Food Standard Agency and we received 5 Food Hygiene Rating. Well done everybody!

01/05/17
Over recent months we have been updating the Lowen Unit and changing the environment in order to create a more stimulating and pleasant unit. We have created sensory boards and meaningful activity stations along the main corridor, these include a kitchen area, laundry area, games station, Nursery and are trying to introduce doll therapy to those residents we feel would benefit from this.

31/03/17
Quarterly Award has been received by Senior Health Care Assistant Amy, well done!!!

In recognition of excellent attendance, completion of all required training, excellent attitude towards work colleagues and our residents. Contributions towards an excellent standards of care that staff are providing and promoting.

08/03/17
On the 18th of February 2017 Caprera had unannounced CQC inspection.

We have been rated GOOD in all 5 areas :)

CQC's comments included: ''We found that action had been taken to improve safety. There were robust systems in place to help ensure people received their medicines safely. There were sufficient staff available to meet people's needs in a timely manner. Risk assessments contained clear guidance to enable staff to support people according to their needs. The service was effective. People received care from staff who knew people well, and had the knowledge and skills to meet their needs. The service was caring. People who used the service and their relatives were positive about the service and the way staff treated the people they supported. The service was responsive. People received individualised care and support which was responsive to their changing needs. People were able to make choices and had control over the care and support they received. The service was well-led. There were effective quality assurance systems in place to make sure that any areas for improvement were identified and addressed. ''

Feel free to read the full report which is available on CQC website as of today.
01/03/17
Quarterly Award has been received by Health Care Assistant Sylvia, well done!!!

In recognition of excellent attendance, completion of all required training, excellent attitude towards work colleagues and our residents. Contributions towards an excellent standards of care that staff are providing and promoting.

14/12/16
Memory Matters South West Community Interest Company
14 December 2016 ·

Big up Eldon House Care home in Liskeard who held a raffle and donated all the proceeds to us!!!! A whopping £165!!! THANK YOU!!
These donation help us greatly with the running of Memory Matters.

Most of the people we work with pay a subsidised fee to make it more affordable to them, (although for many even with the subsidy our clubs are out of reach.) How do we subsidise?? Along with selling ur training, it's donations like these that keep us running.
Once our cafe is built of course, we'll have another income stream! We feel the love. Please keep supporting!!
30/11/16
Quarterly Award has been received by Day Health Care Assistant Jane, well done!!!

In recognition of excellent attendance, completion of all required training, excellent attitude towards work colleagues and our residents. Contributions towards an excellent standards of care that staff are providing and promoting.

29/11/16
Quarterly Award has been received by Health Care Assistant Emily, well done!!!

In recognition of excellent attendance, completion of all required training, excellent attitude towards work colleagues and our residents. Contributions towards an excellent standards of care that staff are providing and promoting.

29/03/16
On the 30th of January 2016 Eldon House had unannounced CQC inspection.

We have been rated GOOD in all 5 areas :)

CQC's comments included: ''The service was safe. People felt safe living in the home and relatives told us they thought people were safe. The service was effective. People were positive about the staff's ability to meet their needs. Staff received on-going training to so they had the skills and knowledge to provide effective care to people. The service was caring. Staff were kind and compassionate and treated people with dignity and respect. The service was responsive. People's care needs had been thoroughly and appropriately assessed. This meant people received support in the way they needed it.The service was well-led. Staff said they worked together as a team, putting the needs of the people who used the service first.''

Feel free to read the full report which is available on CQC website as of today.
18/03/16
On the 4th of February 2016 Trelana had unannounced CQC inspection.

We have been rated GOOD in all 5 areas :)

CQC's comments included: ''The service was safe. People told us they felt safe living at the service. There were sufficient staff on duty to meet people's needs safely. Staff were recruited safely. The service was effective. People were looked after by staff who were trained to meet their needs. The service was caring. People were looked after by staff who treated them with kindness and respect. Staff spoke about the people they were looking after with fondness. The service was responsive. People had care plans in place to reflect their current needs. Care was centred on the person. The service was well-led. People, relatives and staff said the service was well-led. ''

Feel free to read the full report which is available on CQC website as of today.
24/02/16
On the 24th of January 2016 Caprera had unannounced CQC inspection.

We have been rated GOOD overall, we require improvement in one area.

CQC's comments included: ''The service was not entirely safe. The service did not manage people's medicines safely. People told us they felt safe using the service. Staff knew how to recognise and report the signs of abuse. They knew the correct procedures to follow if they thought someone was being abused. There were sufficient numbers of suitably qualified staff to meet the needs of people who used the service. The service was effective. People received care from staff who knew people well, and had the knowledge and skills to meet their needs. The service was caring. People who used the service and their relatives were positive about the service and the way staff treated the people they supported. Staff were kind and compassionate and treated people with dignity and respect. The service was responsive. People received individualised care and support which was responsive to their changing needs.People were able to make choices and had control over the care and support they received. People knew how to make a complaint and were confident if they raised any concerns these would be listened to. People were consulted and involved in the running of the service, their views were sought and acted upon. The service was well-led. There were effective quality assurance systems in place to make sure that any areas for improvement were identified and addressed. ''

Feel free to read the full report which is available on CQC website as of today.
22/11/15
Great news for all our fans, we have a new website. You can now read up on our latest news, see what previous customers have had to say, view our gallery and contact us with just the click of a button.